Tarvent

FAQ

Is it possible to have several different “Workspaces” or some kind of “Agency” Mode?

If you tag your different assets, you can use that tagging to create views within each listing page that allow you to see only assets based on your filtering. This makes it much easier to see assets per client. We have discussed introducing workspaces but don’t have a release date yet.

Do we need to connect other services to send out emails?

When you log in to Tarvent, there is a “Getting started” checklist. If you follow that, you will be able to send out your emails quickly.

How do I start sending emails?

1. Configure your “from” domain in Account > Domains.
2. Upload your contacts to the audience created for you when the Account was created at Audience > Imports.
3. Create your first campaign. When scheduling the campaign, you can select the contacts to whom you want your email to go. You can also do this in the Campaign editor at the top right where it reads “X contacts” (X will be the current number of contacts the campaign will be sent to).

What plans do you have for adding SMS and other messaging options?

Yes. SMS is definitely on our roadmap. Unlimited contacts will probably never happen since we’d have to charge based on email volume if we did that (that’s how our industry used to be then it changed, for most). However, we understand the need for segmentation and targeted emails.

Can I use variables in templates?

To add personalization, add a “Text” or “Content” control to the template. Select the control to see the editing options for that control. The second toolbar item from the left allows you to add personalization variables to the content.

What about higher contact limits for higher tiers?

We won’t be adjusting the limit but we will be allowing future LTD upgrades within Tarvent for AppSumo customers. Also, the transactional email is mostly used by programmers to integrate their applications with Tarvent for real-time emails.

Are email tracking and detailed reporting available?

Yes, you can see everyone who had opened a specific campaign, the last 5 campaigns, and more.

Are transactional emails the same as automated emails?

Transactional email (Email API credits) are only used when you write programming logic on your side to send email through Tarvent. Other integrations that automate email sending are not considered transactional emails.

What integrations are available for setting up sales funnels?

In Tarvent, you can use landing pages, forms, website tracking, and automations to build a fairly complex sales funnel. We do not have any videos yet on this but are working on it.

Do you plan to support additional integrations?

We support integrations through Zapier, Make, Boost.space, and are working on Pabbly now. Using these integrations, you can move contact data from Tarvent to an external CRM without a hitch.

How does Tarvent handle contact counts for the pricing tiers?

We do not count unsubscribes, undeliverables, or spam reporters towards your contact count. We also don’t count pending contacts (when using double opt-in).

What if I exceed my tier’s contact limit?

With the AppSumo plans, you can add in payment information to Tarvent for a small fee per contact ($.0742) that is over the tier limit. This would be a monthly charge. Other options include upgrading to our standard plans.

How does GDPR compliance work with Tarvent?

We have GDPR features that will allow you to be GDPR compliant. However, data is currently stored in the US. We have plans to build out a UK-based environment, but that is not done yet.

Is data stored securely in the EU or US?

All data is currently stored in the US. We are looking into adding a UK-based environment to comply with GDPR standards.