ReachInbox

FAQ

How does ReachInbox handle email warmup?

ReachInbox’s email warmup involves sending and receiving emails with varied content to and from a network of email accounts. This gradually increases volume and engagement over time to boost your sender reputation.

Can I customize email content with variables and insert HTML in ReachInbox?

Yes, you can include HTML code in a spreadsheet field, and when you upload the CSV to ReachInbox, use a custom variable in your email template. This allows personalized content for each lead, such as displaying a unique video thumbnail.

How does ReachInbox support multiple email accounts or workspaces?

You can connect multiple email accounts within a single ReachInbox workspace. This setup allows managing large-scale campaigns efficiently without needing to split them based on the number of email addresses used.

Is it possible to reply to emails via OneBox and save templates in ReachInbox?

Yes, you can reply to people directly from OneBox starting from Tier 1. We’re working on adding a feature to save reply templates, which will enhance workflow efficiency.

How are active leads managed and what does it mean?

Active leads are unique contacts you can engage with within a billing cycle, up to the limit of your plan. You can manage these leads, and if you remove one that hasn’t been contacted, it frees up your active lead quota.

Does ReachInbox provide its own SMTP, or do I need one?

You’ll need to provide your own SMTP as ReachInbox does not include SMTP servers. This setup allows better control over sending reputation and deliverability.

What is the pricing for additional workspaces and active leads?

For Tier 4, additional workspaces can be purchased at $19/month each, and additional lead credits are available at $5/month for every 1,000 leads.

Can the ReachInbox tool be white-labeled?

Yes, Tier 4 allows you to customize the platform with branding, logos, and a custom domain for the login page, creating a personalized experience for users or clients.

Does ReachInbox support sending emails to Gmail and Yahoo accounts?

Yes, you can send emails to personal accounts like Gmail and Yahoo as well as corporate ones, without restrictions on the types of accounts you can reach out to.

Can I schedule the time and timezone for emails to be sent?

Yes, you can schedule the sending time and timezone for every campaign, ensuring emails arrive during your specified working hours.

How does ReachInbox compare with tools like MailerLite?

While ReachInbox is optimized for cold outreach, focusing on sender reputation, MailerLite is tailored for opt-in audience marketing with features like automation and subscriber list segmentation.

Can ReachInbox integrate with CRMs like Salesforce or HubSpot?

ReachInbox supports CRM integration through webhooks and will soon expand with Zapier and Make.com integrations for seamless data flow and task automation.

What happens to active leads contacted in a previous month?

Leads contacted in a previous month contributing to the active leads count will reset during the next billing month, offering you a fresh set of active lead slots to use.